Position Posted Insurance - Assistant Manger/Senior Officer/Officer/Assistant/Clerk(QA,GroupEB,Medical,Pension,Life)18 Oct 08Insurance - Director,AVP,Sr Managers/Managers/Asst Managers (Actuarial,Life,Group EB,GI)18 Oct 08Insurance - Director/AVP/Senior Actuarial Manager (Life Operation, Investment, Actuarial)11 Oct 08Insurance - Group Health and Life, EB (Pricing, Claims, Underwriting & Administration)11 Oct 08Insurance - Manager/Assistant Manager/Senior Officer/Officer - (Group Medical & Life)06 Oct 08Insurance - QA Customer Service (Manager/Assistant Manager/Senior Officer/Officer) 06 Oct 08Insurance - Distribution Compensation Officer27 Sep 08Insurance - Marketing Assistant Manager/Manager27 Sep 08 Company DescriptionWe are experienced human resources professionals. Our expertise is in our in-depth knowledge of all industries, be it IT, financial, insurance, trading, manufacturing, industrial and engineering fields. We also offer professional advices on individual's career path and on the latest job market.**We also provide service of seeking work visa for expatriate candidates on behalf of the employer****Visit our Website:
http://www.polariscl.com.hk/** Insurance - Director,AVP,Sr Managers/Managers/Asst Managers (Actuarial,Life,Group EB,GI) Insurance - Director,AVP,Sr Managers/Managers/Asst Managers (Actuarial,Life,Group EB,GI) 6 years 28K-70K
** For hot job vacancies, visit our Website: http://www.polariscl.com.hk/**On behalf of our insurance clients, we are seeking high calibre candidates for the following vacancies:
A. Life Insurance1. Policy Operation Service +- Director 60-70K2. Assistant Vice President (Investments) 55-65K3. Senior Manager, Strategy 50-60K4. Senior Manager, Customer Marketing 50-60K 5. Senior Manager - Partnership Operation Services - 50-60K 6. Senior Actuarial Manager/Actuarial Manager - Product Development 55-60K7. Product and Marketing Compliance Manager 40-45K8. Agency Recruitment & Development Manager 40-45K9. Manager, Life Funds Products Administration -Wealth Management Administration 40-45K 10. Manager, Regional Communications +- Regional Brand Development & Communications 40-45K 11. Assistant Manager/Manager (Corporate Communications) 28-45K12. Customer Service Manager 40-45K13. Assistant Manager, Quality Assurance 25-32K14. Assistant Manager, Marketing 27-29K 15. Assistant Manager / Manager +- New Business 25-32K 16. Assistant Manager, Fund Marketing 25-32K
B. Group EB & Pension17. EB Marketing (Senior Manager/Manager) 35-45K18. Senior Marketing Specialist (Employee Benefits) 20-30K
19. C. General Insurance19. Group Medical Pricing - Manager/Senior Manager 40-48K20. Business Development Manager 35-45K21. Medical Underwriter 28-35K22. Assistant Marine Manager (Policy Processing) 25-30K
JOB DETAILSA. Life Insurance
1. Policy Operation Service +- Director 60-70K-Responsibilities
- Deliver excellent services and support to IFP policyholders through agents and alternative distribution channels- Lead service improvement initiatives and manage changes- Enhance service capability to achieve operation effectiveness and efficiency- Improve productivity and quality through effective management of service standards- Develop and implement frontline agent service strategies of IFP to deliver superior agent services to support agents’ sales and service activities- Involve in projects/assignments to support corporate initiatives- Promote customer service culture and improve technical competencies of team membersRequirements- University degree in a relevant discipline and with appropriate insurance qualifications - Over 10 years’ experience in financial service and/or customer service management areas- Excellent interpersonal, communication and presentation skills- Comprehensive knowledge of insurance products and market - Proactive and energetic team player - Excellent problem solving skills, particularly in operational level - Strong analytical skills with good business sense- Strong leadership skills
2. Assistant Vice President (Investments) 55-65KResponsibilities- managing investment product development, fund selection, performance monitoring, fund marketing and investment services functions.A. Products +- Unit-linked and MPF: - Fund selection and due diligence for all investment products- In charge of the Investment Funds committee to drive investment fund strategy and monitoring the performance of all funds- Conduce market research and competitor benchmarking- Oversees investment services for productsB. Fund Marketing: - Support business and marketing on fund marketing activities- Investment performance monitoring for all funds- Manage all fund management relationships & investment agreement- Work closely with regional office and IIC- Support regional and group wide initiatives in investment- Other ad-hoc projectsRequirement- University degree in Business/Economics/Finance or related discipline, SFC licensed; CFA certification highly desirable- 7-8 years investment product development or fund marketing experience in insurance or wealth business- Track record in managing experience including people management - Fully competent in investment product development and fund marketing- Overall knowledge of day to day investment services support- Strong knowledge of the market, competitions and the wealth business- Investment Management- Investment Market, Products and Fund Management Industry- Management Principles- Financial Planning and Strategy-Financial Analysis3. Senior Manager, Strategy 50-60KResponsibilities- Reporting to the Assistant Vice President, Strategy & Program Management, - Manage the development and growth of the Strategy Team so as to achieve the Company’s business goals and objectives.- Lead and monitor the progress of various complex projects; - Review new opportunities for the Company’s strategic growth, - Identity innovations or partnerships to exploit market opportunities; - Develop multi-channels growth through new product development, distribution compensation packages design and marketing programs; - Formulate marketing strategies and develop long-term and short-term action plan; - Supports the Senior Vice President on the implementation of strategic initiatives as required.Requirement- A degree in business related discipline- At least 10 years’ related experience from the financial services sectors- Candidates who have business development sense is significant or Sales & Marketing experience, preferably with financial institutional consultancy in advisory background or from Big 4 with similar experience are welcome- In-depth working knowledge of insurance and investment products and market situation- Strong understanding of market trends and competitive positions- Strong planning and business development skills- Excellent change management, project management and people management skills- Good spoken and written English and Chinese- Innovative, proactive and strategic mindset- Strong Computer skills including PowerPoint presentation4. Senior Manager, Customer Marketing 50-60K Responsibilities- Reporting to the Assistant Vice President of the Customer Marketing Department- To lead the Customer Marketing Team- Assist to manage the performance and growth of the Marketing Team so as to achieve the Company’s business goals and objectives.- Makes recommendations and drives marketing projects and initiatives including the launch of new products, customer offer incentive programs, up-selling campaigns, product advertising and sales opportunities etc; - Communicates and co-ordinates with external agencies and internal departments in promotion of our products, customer events and leads generation programs; - Initiates market research to identify new markets; analyses and interprets competitive information and make recommendations accordingly and supports the Vice President on the implementation of strategic initiatives as required.Requirement- A degree in business related discipline- At least 10 years’ customer marketing experience in the financial services sectors- Solid working knowledge of insurance and investment products and good understanding of current market situation in insurance industry- Good knowledge of the operations and sales support processes- Strong understanding of consumer attitudes and behaviour- Good spoken and written English and Chinese is key- Innovative, proactive and strategic mindset- Excellent in change management, project management and people management skills- Strong communication and negotiation skills with al levels of staff, distributors and customers
5. Senior Manager - Partnership Operation Services - 50-60K Responsibilities- manage the Bancassurance operations support unit with an objective to enhance the customer / distributor satisfaction and process productivity- Manage relationships with banks’ management, branch managers and sales managers to ensure their needs are satisfied- Handle and resolve complaints from customers/distributors- Monitor operational services with respect to quality standard, timeliness and productivity, and work with operations functional heads to take corrective action when necessary- Provide training support to bank staff and facilitate them to acquire necessary product knowledge and skills to conduct business- Provide support to bank channel in launching new products or acquiring new bank partners.Requirement- University degree- 10-12 years of experience in customer service preferably in financial industry-6 years of which are at managerial level- Good communication and influencing skills - Proficiency in spoken and written English** Candidates with less experience will be considered as Manager6. Senior Actuarial Manager/Actuarial Manager - Product Development 55-60KResponsibilities- Be a key member of the Product Development Team and play a crucial role in the product development - process and lead other team members to accomplish different projects. - formulating the Company's product strategy by understanding the market and customer needs; - developing and pricing both traditional and unit-linked products which are profitable to the Company, competitive in the market and meet customers' needs; - working closely with other departments on product design and product implementation; - reviewing compensation design of different distribution channels.Requirement- University degree in Actuarial Studies or other related discipline- Nearly qualified or qualified actuary- At least 5 years relevant experience with 1 year's supervisory experience- Proficient in MS Excel and MS Access- Knowledge in Canadian, US and local GAAP is highly preferable- Experience in AXIS or other Actuarial software an advantage- Strong analytical, problem solving, coaching and project management skills- Demonstrated financial acumen- Excellent communication and interpersonal skills- Able to work independently and under pressure 7. Product and Marketing Compliance Manager 40-45KInsurance, Legal & ComplianceResponsibilities- Reporting to the Head of Compliance, the incumbent will be responsible to promote the product and marketing compliance culture and practice and work closely with the product development and marketing teams in the compliance areas in marketing campaigns and product launch. - Responsibilities Ensure compliance with external & internal requirements, on the implementation of marketing campaigns, and marketing and sales collaterals e.g. company brochures, monthly performance summaries and factsheets.- Identify compliance issues of new products and marketing initiatives- Involve in the design and launch of new products and revamp of existing products- Develop process and controls to enhance the Compliance review of product marketing and sales literature.- Assist the Head of Compliance to develop product and marketing trainingRequirement- Bachelor degree in business-related disciplines- Minimum of 5 years’ experience in product/marketing compliance or regulatory experience in financial services industry- Excellent regulatory knowledge- Familiar with Hong Kong legislation and regulatory environment- Good team player with strong interpersonal skills- Good communication and presentation skills- Good command in both written and spoken Chinese and English8. Agency Recruitment & Development Manager 40-45KResponsibilities - Design, organize and promote all agency recruitment incentive & recognition programs- Plan, execute and ensure effective running of all recruitment events and activities within budget- Enhance and implement agency recruiting programs & initiatives to drive for consistent recruiting activities- Provide business analysis & project management support- Ensure quality communication & promotionRequirements- Degree holder, preferably with FLMI- Over 5 years’ working experience, preferably in insurance industry with agency exposure- Over 3 years’ working experience in marketing, communications & preferably with event management- Good team player, willing to take new challenge and work independently under high pressure- Strong interpersonal skills and outgoing to reach different levels of agency- Good presentation skills, ability to communicate at all levels & customer focus mind- Good project management skills with creativity and problem solving capability- Good command of English & Chinese writing skills- Strong PC skills including MS Word, Excel, PowerPoint and Chinese word-processing9. Manager, Life Funds Products Administration -Wealth Management Administration 40-45K Responsibilities- Assist in managing the operation of the wealth management administration to support new business and after service for wealth management products- Ensure smooth running of day-to-day policy administration and funds dealing operations- Implement new services initiatives- Identify opportunities for improvement through process reengineering, workflow and system enhancements- Ensure enforcement and adherence to company guidelines and regulatory requirementsRequirements- Degree holder with professional qualification- 5 years of work experience in life insurance industry with at least 2 years at supervisory level- Strong inter-personal skills to deal with internal and external stakeholders- Good financial judgment to protect Company's financial interest- Excellent command of written and spoken English and Chinese- Proficient in Excel, PowerPoint and Word10.Regional Manager+- Regional Brand Development & Communications 40-45K Responsibilities-Develop marketing communications such as a brand development road map, factsheets, FAQs, talking points etc- Drive external communications of new brand and life insurance business. - Development of media relations materials, handling queries from regional media, proactive selling-in of stories, fund manager interviews and profiles- Working with communications, fund management, sales and teams around the region to develop stories for the company’s intranet material for internal newsletters, email announcements and for other internal communications channels.- Identify and gain internal buy-in for participation in external speaking opportunities, award submissions and manage presence at industry events. - Identify, gain internal buy-in for and leverage sponsorship opportunities in liaison with colleagues in Regional Brand Development and Communications team.- Support Senior Manager in managing Asia content on the Company’s intranet and internet.- Edit and facilitate approvals for press releases and other external communications materials for Asia territories.- Liaise with Global Communications Group and other communications teams in the US on media relations issues and opportunities.Requirement- Degree holder with major in Marketing, Communication- 4 to 6 relevant working experience, preferably with Marketing communications experience & experience of media relations in Asia- Good PC skills including Word, Excel and PowerPoint- Excellent command of written and spoken English- Ability to plan for the medium/long term while juggling multiple short term projects/deliverables11. Assistant Manager/Manager (Corporate Communications) 28-45KResponsibilities:- Media Publicity: Execute PR and publicity plans and take an active role in supporting the senior manager to leverage opportunities to maximize the company's positive news coverage and mentions- Ability to work confidently and closely with business teams to provide guidance on media opportunities, handle enquiries and organize media events. Contribute to formulation of media messages, Q&As and media publicity plans- Media Relations: Support Senior Manager to manage media relations- Coordinate news and issues monitoring with internal teams to provide timely update- Manage news database, and conduct competitive analysis and news update- Editing and Copywriting: Draft, edit and proofread press releases, media materials and corporate literatures, including the company's Annual Review- Internal Communications: As assistant editor to identify story ideas and work with designer and business teams to write, edit, compile and produce the monthly staff newsletter. And provide support for other internal communications as required- Liaise with various internal and business teams, and effectively manage vendors to ensure efficiency and delivery standardsRequirements- Degree holder with major in Journalism, Translation, and/or Marketing, with at least 4-5 years of working experience in local media and/or in PR consultancy environment - Prior work experience in life insurance or financial service industry will be an advantage- Strong English and Chinese copywriting and editorial skill- Good communications and coordination skills - Familiar with insurance industry in Hong Kong, and alertness to industry issues and market hot topics - A creative person with initiative- Ability to work multi-tasks and creative problem-solving skills- PC literate in Word, Excel, PowerPoint and Chinese Word Processing
12. Customer Service Manager 40-45KResponsibilities- managing the Service Improvement Team in our Customer & Channel Services Department to provide superb service to our customers and agents. - managing customer service related projects to enhance customer satisfaction and loyalty; - reviewing and streamlining the working procedures/workflow of the department; - developing appropriate service pledge and performance standard of the correspondence team so as to meet the business and customer needs; - allocating manpower resources with other team leaders to ensure the smooth operations of all customer service functions; - resolving complicated/escalated customer/channel complaints and enquiries; - compiling management reports.Requirement- A degree in any discipline with IIQE and LOMA designation preferred - At least 8 years' relevant customer service experience of which 3 years are at supervisory level with in-depth knowledge of insurance industry- Strong leadership, analytical and problem-solving skills- Excellent communication and interpersonal skills- Initiative and flexibility to adapt to changes - Ability to work independently and under pressure- Proficiency in both spoken and written English and Chinese13. Assistant Manager, Quality Assurance 25-32KResponsibilities- Reporting to the Senior Manager, Quality Assurance- conduct quality assurance reviews in Individual Life Operations functions and recommend service enhancement- monitor the service quality checking calls and ensure services adhering to the company desirable standard- investigate escalated complaints, liaise with relevant departments and suggest solution for the settlement of escalated complaints- assist Senior Manager, QA in developing, reviewing and managing quality assurance process/procedures- participate in quality assurance related ad hoc projects as assignedRequirement- a university degree- at least 6-7 years of experience in customer service or quality assurance in financial industry, with at least 3 years in insurance industry- dynamic and initiative- good communication and influencing skills- good analytical and problem solving skills- proficiency in spoken and written English & Chinese
14. Assistant Manager, Marketing 27-29K Responsibilities- Recommend to AVP, Customer Marketing on marketing programs- Responsible for the development and implementation of marketing programs to support customer acquisition, cross-selling, and customer retention from concept development, implementation, to logistics and fulfillment- Responsible for the development and on-going maintenance of product brochure, marketing materials, investment fund fact sheets, and company website- Communicate and co-ordinate with external agencies and internal departments for any marketing communication/ program updates- Derive management reports to measure campaign results - Collect and maintain market intelligence Requirement-Bachelor degree holder in Marketing, Business Administration or equivalent- At least 4-5 years experience in sales & marketing, preferably in financial industry- Proficiency in MS Application: MS Word, Excel, Powerpoint, Access, and Chinese word processing- Strong in written English and Chinese- Good marketing sense, proactive and able to work under pressure- Result-oriented and able to meet rigid timeline
15. Assistant Manager / Manager +- New Business 25-32K Responsibilities- Assist in managing new business administration to support policy issue - Ensure smooth operation and cooperation among team members - Enhance and implement good control quality services to agency force - Ensure enforcement and adherence to company guidelines and services audit - Lead and manage new business team in an effective way to achieve sales targets - Support agency force / bancassurance / brokers and sales campaigns to achieve sales resultsRequirements:- Degree holder with professional qualifications - 4-5 years of work experience in life insurance industry of which 2 years at supervisory level - Good leadership skills and willing to take new challenges - Able to work independently under high pressure - Strong interpersonal and communication skills - Customer focus mindset - Good command of English and Chinese writing skills - Strong PC skills including MS Word, Excel and PowerPoint 16. Assistant Manager, Fund Marketing 25-32KResponsibilities- Reporting to AVP, Investments/ Head of Investment- Support fund marketing activities to channels and clients- Promote professional investment services- Develop sales aid for fund marketing- Investor education- Conduct research on investment products, markets and competitors- Other ad-hoc projectsRequirement- University degree in Business/Economics/Finance or related discipline, SFC licence- 3-4 years experience in fund marketing / investment product development- able to present and promote funds to channels and clients- able to conduct research on investment products, markets and competitors- has track knowledge in: - Investment Market, Products and Fund Management Industry- Investment Research- Insurance and Financial services- Wealth Management principles- Products offered by SLF- Law and compliance issuesB. Group EB & Pension17. EB Marketing (Senior Manager/Manager) neg$Responsibilities- Assist to build and enhance Employee Benefits' image - Maintain and enhance customer bonding by means of high-quality regular customer communications, market research and other promotional activities - Generate customer-friendly communication piece, both for customer service and prospecting purpose- Handle sales campaigns that are well-thought through, effective and creative- To achieve a high level of customer satisfaction by managing both informal and formal complaints effectively- To recommend corrective actions to address the root cause of customer complaints Requirements- University education preferably in the field of marketing, communications and/or business - Over 10 years of working experience, a majority in the related field- Knowledge about employee benefits products and services preferred- Excellent communications skill, both written and spoken- Excellent interpersonal skills- Good organization and planning skill 18. Senior Marketing Specialist (Employee Benefits) 20-30KResponsibilities- Provide sales support such as preparing renewal proposals- Generate business results by retaining existing clients which will involve extensive rate negotiation, case analysis, joint client visit with agents to present ideas and solve issues, etc.- Identify business opportunities for up selling or cross selling- Conduct agency training and attend morning meetings Requirements:- Degree holder- At least 5 years of relevant work experience- Experience in the life insurance industry will be a definite advantage- Mature, independent and out-going- Organized and attentive to details- Excellent communication and presentation skills- Flexible and be a good team player- Strong customer focus- Good PC skill in MS Office, including Word, Excel and PowerPoint- Good command of spoken and written English and Chinese- Candidates with less experience will be considered for the position of "Employee Benefits Specialist"C. General Insurance19. Group Medical Pricing - Manager/Senior Manager 40-48KResponsibilities- Supervise and manage the colleagues of Quotation Section to deliver the quality and professional services to the policyowner / intermediaries / internal customers on efficient and effective manner.- Supervise and coach the subordinates to complete the assigned tasks on schedule and ensure a smooth operation can be done- Price the group life and medical quotations on a competitive and profitability manner- Liaise with the intermediaries and closely work with the account managers of Group Benefit Sales Dept to review the benefit schedule and special terms of incoming quotations- Discuss with the Actuary Dept to price the jumbo group life premium size cases- Review the current workflow and job procedure and suggest alternatives for improvement- Provide 2 ways communication to subordinates to solve the daily operation and staff problems- Collect all required information to prepare the new business tender documents- Provide quality checking on the job output performed by the subordinates- Provide quality customer services to the internal / external customersRequirements- Over 10 years working experience in group quotation sessions- At least 6 years experience on supervisory or above level- Familiar with group life and medical insurance operation - Good PC skills - MS word, Excel and Chinese word processing - Good written and spoken English and Chinese- Basic medical background (i.e. able to assess claims/diagnosis) - In-depth knowledge of Group Insurance Principles and terminology (Group Life & Medical)- Competent knowledge in customer service function
20. Business Development Manager 35-45KResponsibilities- Responsible for recruitment of qualified intermediaries- Market SME and personal insurance products through local intermediaries- To be responsible for both the top and bottom lines targets- Able to organize marketing activities and prepare sales planning independently- Underwrite all lines of general insurance products within assigned authority limit- Assist in product development and enhancement- Able to prepare and analyze all sorts of business reports- Lead a small sales/service support teamRequirements- At least 15 years' relevant experience in General Insurance industry- Degree holder with professional insurance qualification- Good team player with strong interpersonal and leadership skills- Able to work independently and effectively- Strong technical knowledge in underwriting all lines of general insurance products- Able to prepare underwriting guidelines and design pricing models- Self-motivated and able to work under pressure- Candidate with less experience will also be considered
21. Medical Underwriter 28-35KResponsibilities- Review and update the underwriting guidelines & procedures, and policy wordings to ensure our competitiveness and quality standards - Liaise and negotiate with internal and external parties including reinsurers - Establish and develop training plans and materials for underwriters - Prepare management reports and analysis in monitoring business performance - Supervise a small team of members in underwriting medical insuranceRequirements- Minimum 7 years' medical underwriting of which 3 years in supervisory level - Degree holder with professional insurance qualification - Possess professional insurance qualification will be an advantage - Good analytical skills and medical knowledge - Good communication and interpersonal skills - Candidate with less experience will also be considered
22. Assistant Marine Manager (Policy Processing) 25-30KResponsibilities- Oversee and handle underwriting and policy issuance of marine cargo business - Answer enquiries from internal and external parties - Prepare management statistics and report - Responsible for supervising a team of staff - Other ad hoc projects as required Requirements - At least 8 years' relevant experience in general insurance industry with 5 years at supervisory level - F.7 or above - Possess professional insurance qualification - Detail-oriented - Candidate should be a good team player, self-initiative, proficient in MS Office and good command of both spoken & written English.
Visit our Website: http://www.polariscl.com.hk/ for Job Details.Application MethodQuoting job title by sending Word resume to:Polaris Consultancy LtdEmail: polarcl@netvigator.comFax: 852-25811487Enquiry: 852-25811913
