To cope with our rapid expansion, we urgently require the following position(s) in our Call Centre:
Call Centre Supervisor Responsibilities:
Lead and supervise telesales teams to perform inbound / outbound telemarketing projects, achieve business target, maintain high service standard and other ad hoc projects
Assist the Dept Head to monitor the daily operation procedures of Call Centre to ensure a smooth work-flow in a timely, effective manner
Design & conduct training program to enhance sales performance & provide quality customer service
In-charge of report preparation and program analysis
Requirements:
F.7 up with IIQE paper preferred, say initiative and good interpersonal skill
Minimum 4 years supervisory experience in banking / customer service telemarketing/ outsourcing centre industry
Customer-oriented with positive problem-solving capabilities, aggressive, result-oriented and detail minded
Good command of both written and spoken English, Chinese & Mandarin
Proficient in MS Office applications, Word & Excel
Travel to Branch Offices (PRC) if necessary
Less experience will be considered as Assistant Supervisor
For interested parties, please submit full CV with present and expected salary to HR Manager at fax no. 8161-6498, or e-mail to hradmin@megaking.com.hk
