SENIOR MANAGER - CUSTOMER SERVICE - Hong Kong

Position Posted SENIOR MANAGER - CUSTOMER SERVICE21 Nov 08MANAGER - ACTUARIAL21 Nov 08ASSISTANT OFFICER - CUSTOMER SERVICE21 Nov 08MARKETING OFFICER - DIRECT MARKETING14 Nov 08ASSISTANT OFFICER, GROUP ADMINISTRATION AND MEDICAL - GENERAL INSURANCE & EMPLOYEE BENEFITS14 Nov 08ASSISTANT MANAGER, GROUP ADMINISTRATION AND MEDICAL - GENERAL INSURANCE & EMPLOYEE BENEFITS14 Nov 08ASSISTANT OFFICER - CUSTOMER SERVICE07 Nov 08ASSISTANT MANAGER - TRAINING & DEVELOPMENT07 Nov 08 Company DescriptionPrudential is Asia¡¦s leading European life insurer, and a major player in the Asian fund management sector. With a history of over 40 years in Hong Kong, our operation here is essential to our global business strategy. Hence, finding the right people for the right job is vital; continuously growing them is our mission. Our ¡§Always Listening, Always Understanding¡¨ credo guides us to provide the best services to our customers, and promote positive working relationships among our people throughout their careers with Prudential.

SENIOR MANAGER - CUSTOMER SERVICE Responsibilities
Manage the Hotline and Service Centre teams to ensure quality customer services are delivered and key objectives are met

Review and update all procedures, practices and service delivery standards from time to time and ensure they are complied with the regulatory and internal requirements

Lead, motivate and develop staff to ensure top performance and achievement of team and individual objectives

Assist in improving operational efficiency and any other business projects

Support the strategies and initiatives of customer value management

Requirements
University graduate with minimum of 8 years¡¦ customer service experience, preferably in life insurance industry

Strong communication and interpersonal skills

Excellent problem solving and analytical skills

People oriented, passionate and customer focused

Proficient in spoken English, putonghua and cantonese

For other vacancies, please visit our website at http://www.prudential.com.hk/staffrecruit

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please send your application with present and expected salaries to Human Resources, 25/F, One Exchange Square, Central, Hong Kong OR email to staff.recruit@prudential.com.hk OR fax to 2525-0434.

Data collected will be used for recruitment purpose only and will be kept for 12 months. Only short-listed candidates will be notified.