Assistant Manager, Client Administration Service - Hong Kong

Position Posted Assistant Manager, Client Administration Service21 Nov 08Programmer21 Nov 08Client Servicing Clerk (Call Center)07 Nov 08Senior Client Service Administrator24 Oct 08 Company DescriptionBOCI-Prudential Trustee Limited is a joint venture founded by BOC Group Trustee Company Limited and Prudential Corporation Holdings Limited ("Prudential"). BOC Group Trustee Company Limited is owned by BOC International Holdings Limited ("BOCI") and Bank of China (Hong Kong) Limited ("BOC(HK)"), which are subsidiaries of Bank of China Limited.With BOCI and BOC(HK)'s solid reputation and Prudential's 150 years of superb experience in pension fund management, we are able to provide our MPF customers with unprecedented peace of mind. Through the extensive sales networks of BOC(HK) and Prudential, we provide comprehensive MPF services with personal and professional customer care. To achieve this mission, we are seeking high calibre professionals to join our team and grow with us:

Assistant Manager, Client Administration Service Responsibilities:

Lead a team to process daily MPF/ORSO administration duties
Plan and allocate manpower resourcesto ensure the smooth operations of all customer service functions
Resolve complicated/escalated customer/MPFA complaints and enquiries
Prepare regular statistics and reports for management review
Handle ad hoc assignment as required
Requirements:

Degree holder or above in any discipline
Minimum 8 years' solid experience in Retirement Benefits in which 3 years' are in managerial level is a must
Good problem-solving, customer focused and superb interpersonal skills
Able to work well under pressure and independently
Proficient in PC applications including Excel and Word, etc
Good command in both written and spoken English and Chinese
Immediate available is highly preferred
More experience will be considered asManager
We offer attractive remuneration package & benefits to the right candidates. Interested candidates, please send your application letter & resume with current & expected salary to the Human Resources Department, 12/F., Citicorp Centre, 18 Whitfield Road, Causeway Bay, Hong Kong. Or via email: trustee.hr@bocpt.com. For Company details and the latest career opportunities available within the BOCI-Prudential companies, please visit our website at http://www.boci-pru.com.hk

We are an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes. Applicants who are not contacted within 6 weeks may consider their application unsuccessful. Applications will also be considered for other suitable positions available in our Group. Unsuccessful applications will be kept in our file for a period of one yearand which will be destroyed after the said period of retention.