Officer, Visitor Services (Visitor Relations) Post Date: 30 Mar 09Responsibilities:
¡PHandle written enquiries and visitors¡¦ feedback efficiently by providing comprehensive and user-friendly information for enquirers.
¡PSupport the operations of Visitor Hotline and Visitor Centres by providing assistance or advice in handling escalation or emergency cases
¡PLiaise with external parties on bulk order publication request and follow the logistics
¡PAssist in the consolidation of statistical figures generated from daily operations for operational review and future service enhancement
¡PBack-up the general counter duties at Visitor Centres or event hospitality counters on need
Requirements:
¡PUniversity graduate with majors in English and Chinese or equivalent
¡P2 years working experience in customer service business and complaint handling preferred
¡PExcellent written and spoken English and Chinese especially spoken Mandarin.
¡PGood communication and interpersonal skills
¡PAttentive to details, highly customer oriented, self-motivated, value teamwork and able to work under pressure
¡PGood knowledge of PC software, including MS Word, Excel and Chinese Word Processing
¡PWilling to take up shift duties and overtime work
Interested parties please send resume with present and expected salary by email to: talent@hktb.com or by mail to "Human Resources Department, Hong Kong Tourism Board, 9th-11th Floors, Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong" on or before 8 April 2009. Late applications will not be considered.
Personal data provided by job applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. Applicants may also contact the data protection officer for a copy of the Personal Information Collection Statement pertaining to recruitment, email address: dp-officer@hktb.com.
Only shortlisted applications will receive our response. All information received will be kept in strict confidence and only for employment-related purpose.
