To represent Performa Lounges and Elan within the designated airline/airport lounge.
To provide a personalised level of customer service to premium travellers and VIPs.
To set a benchmark in the hospitality industry by applying the unique standards acquired during training.
To ensure that the designated airline's guests receive professional, refined and elegant care in all interactions as well as in the presentation and service of food and beverages.
Key Responsibilities:-
Welcome guests to the lounge in a warm, courteous and professional manner
Understand all the offerings and facilities of the lounge in order to explain them to guests
Have a firm grasp of the designated airline's product knowledge
Be able to assist guests with specific requests in the lounge
Offer guests their choice of drinks or items from the buffet area
Maintain guest-facing lounge areas, including the dining area, bar and buffet, in an excellent condition at all times
Ensure all food and beverages are displayed according to specifications
Ensure that the bars, condiments, glasses, cups, etc are neatly set up
Maintain a high level of service delivery
Maintain company standards of grooming and personal hygiene
Be punctual for start of shifts
Build rapport with guests and aim for 100% customer satisfaction
Report any customer feedback (complaints and compliments) and take remedial action where possible
Liaise with, and assist the Lounge team as required
Report to the Lounge Manager or Director of Operations Performa Lounges
Job Requirements:-
Fluent in English language communication – fluency in other languages would be an advantage
Previous experience in hospitality and/or customer-service role preferred
Enthusiasm and a service orientation
Excellent interpersonal and communication skills
Team player
Excellent grooming standards
Our Offer:-
Starting salary of approximately HK$ 10,000 per month
195 hours per month (roster/shift duty basis)
Professional service training and ongoing on-the-job training
Please send a cover email and your latest complete Resumé CV to: LoungeAttache@ElanServiceInstitute.com
Please copy and paste this subject into your email subject field:
Hong Kong Lounge Attaché – January
Successful applicants will be informed of the time and place of their interview within the coming days.
