Assistant Customer Services Manager Responsibilities:
To handle feedback and complaints from customers and evaluate effectiveness
To oversee branch operations and monitor service quality
To provide suggestions for enhancement of customer satisfaction, service standard and customer relationship
To co-ordinate with other departments for enhancement of product and service quality
To assist the department head to manage the Customer Services Department
Requirements:
University graduate
At least three years of relevant work experience, preferably in retail industry
Experience in handling emergency case a must
Strong analytical mind and problem solving skills
Excellent communication and interpersonal skills
Proficiency in spoken and written English and Chinese
Computer literate
Candidates with lower academic qualification but more related work experience will also be considered
Interested parties, please apply with your full resume with current and expected salary to the Human Resources Department, 5/F, United Centre, 95 Queensway, Hong Kong or email to cactuslee@hongthai.com or fax to 2109 8099. Please mark "Confidential" on the envelope.
(Personal Data collected will be used for recruitment purpose only)
