We aim to provide a comprehensive range of human resources and business consulting solutions to our clients
Our client, a private equity, is now looking for a high caliber candidate to fill up the following position
Service Quality Executive Responsibilities:
Manage escalated customers' enquiries, complaints and feedback across all communication channels
Perform service recovery/business retention for escalated cases
Implement service enhancement initiatives development and maintenance of online database for complaints and feedback
Statistical reporting and analysis
Handle feedback received on timely basis and in accordance to service objectives
Provide response to written customer service related correspondence (such as emails and letters) on a timely basis
Requirements:
Tertiary graduate with FLMI and IIQE qualification
Min 2 years relevant experience in Service Quality, Customer Service or Contact Centre, Compliaint handling, Supervisory and CRM solutions
Experience in service quality / complaint management
Experience in call handling for life insurance & unit linked investment preferred
Execellent communications skills
Good command of English and Chinese
Enthusiastic and has a positive attitude towards work and the organization
Interested parties, please send your resume tojulia.chu@zebra.com.hk forinterview.
All personal data collection will be kept in strict confidence and would only be used for recruitment purpose.
To find out more about Zebra, visit us at www.zebra.com.hk.
