Head of Customer Enquiry The successful individual will have a minimum of 8 years relevant experience with some exposureof insurance products.They will be anestablished manager with a strong track record of managing and effectively motivating within a customer focused environment.
The daily responsibilities willl include but not be limited to:
--Managing theday-to-day activities at Life Insurance Customer Enquiry Team located in different office locations to provide quality service to internal and external customers
-- To define the customer service standard aligned with the Company direction +- To be the Preferred Company and motivate the Customer Enquiry Team to meet the customer service standard
-- Monitor the customer service performance
-- Provide coaching to the team to drive for result and improvement
-- Be responsible for staff training and development and strategic planning for promoting quality service to life policyholders.
-- Participate in Special projects - e.g. projects, system related jobs, procedure/workflow review, business development and customer service strategy to improve customer satisfaction
A strong people-orientated, self-motivated and eager individual with solid call center experience is essential as is a strong command of both written and spoken English, Cantonese and Mandarin.
All interested parties should apply in writing with their CV and details on their renumeration package.
