Assistant Manager, Claims Job Purpose
v To ensure quality, productivity, cost effectiveness and promptness of all claims payment processing; accountable for accuracy and documentation. Supervise advisor to achieve personal and company’s objective.
Accountabilities and Activities
v Maintain a consistent and positive customer service image when interacting with customers
v Complete daily assigned work within targeted turnaround time
v Process claims payment
v Ensure claims payment is assessed and evaluated against the terms of the policy and conform to regulatory compliance
v Make appropriate request for further information for claims assessment and follow up appropriately.
v Execute all communications with other departments, providers, customers and their appointed intermediaries relating to matter such as claims status, benefit entitlement, exclusion etc
v Handling inquiries and follow up customers’ request within targeted turnaround time
v Support claims advisors in handling customers’ request and follow up customer’s inquires
To be successful in the position, you should have
v Bachelor's degree required
v 3 to 4 years' on the job experience in medical claims payment processing
v Medical knowledge (diagnosis, procedures)
v Fluency in written and spoken English and Cantonese is required.
v Proficiency in MS office applications and Chinese Word Processing
v Demonstrated ability to deal with customers
v High levels of integrity and trust
Bupa offers 5 days work per week and comprehensive remuneration package including base salary, performance bonus, study assistance plan, non-contributory pension plan, life and medical benefit, dental benefit, annual leave and examination leave, etc.
If you are interested in the above position, please send your detailed resume by email to hr@bupa.com.hk.
Bupa is an equal opportunity employer and welcomes applications from qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of application with Bupa. All personal data of unsuccessful application will be destroyed 6 months from the date of this advertisement.
