Head of Customer Enquiry - Hong Kong

Position Posted Head of Customer Enquiry14 Oct 08Product Control/Middle Office06 Oct 08Head of Treasury06 Oct 08Business Unit Controller - Manager06 Oct 08Manager - Cash Process Management Unit03 Oct 08Senior Accountant02 Oct 08Regulatory Documentation Specialist30 Sep 08AVP/VP - Equity Settlements26 Sep 08 Company DescriptionA leading life Insurance company is looking for an experienced Customer Service Manager to lead their Hong Kong based Customer Enquiry Team to ensure a high level of service is offered to both internal and external customers.

Head of Customer Enquiry The main responsibilities will include but not be limited to:

-- Managing theday-to-day activities at Life Insurance Customer Enquiry Team located in different office location to provide quality service to internal and external customers

-- Define the customer service standard aligned with the Company direction +- To be the Preferred Company and motivate the Customer Enquiry Team to meet the customer service standard

-- Monitor the customer service performance

-- Provide coaching to the team to drive for result and improvement

-- Be responsible for staff training and development and strategic planning for promoting quality service to our life policyholders.

-- Participate in Special projects - e.g. AXA Way projects, system related jobs, procedure/workflow review, business development and customer service strategy to improve customer satisfaction

The successful individual will have a minimum or 8 years exposure to the insurance industry with solid experience in call center operations. Knowledge of UW, POS & CS is essential coupled with strong interpersonal and excellent communication skills.

The position requires a people-orientated, pro-active, energetic individual with a minimum of 4 years management experience.

All interested parties should apply in writing with a CV and details of current remuneration package.