Customer Service Officer The incumbent will responsible for handling customer inquiries, complaints and other customer service requests either over the phone or in writing. He/She may also be required to handle outbound sales / contact point marketing activities over the phone.
Requirement:
F.5 graduate with good command of Cantonese / Mandarin and spoken English
Minimum 2 years of working experience in customer service field
Experience in telesales and/or financial industry and have passed Paper I&II of IIQE will be an asset
Self-motivated, customer oriented, with positive attitude and pleasant personality
Good communication skills, telephone manner, and patience
We offer an attractive remuneration package to the successful candidate. Please send a detailed resume in confidence, stating qualifications, expected salary and contact phone number marking "For the attention of Human Resources Department" to G.P.O. Box 444, Hong Kong or via our email address* at hrhongkong@aig.com (Please quote reference no. on the email, envelope & the application letter)
All information provided by applicants will be treated in strict confidence, used solely for recruitment purpose and will be used strictly in accordance with the employer??s personal data policies, a copy of which will be provided immediately upon request. Applicants not contacted within 6 weeks may consider their applications unsuccessful. The Company will retain all applications no longer than 12 months of which will be destroyed thereafter.
*There may be a possibility of unauthorized interception in the transmission if the applicants choose to send their resume through e-mail without encryption or other safeguarding measures.
