Customer Service Officer - Hong Kong

Customer Service Officer Job Duties:. To man the Concierge Counters and other customer service facilities and provide full-fledged customer services and instant solutions to visitors, tenants and other stakeholders. To manage service hotlines, email account and other communication channels with customers and to log all communications via these channels. To establish and maintain close communications with visitors.. To ensure proper functioning of all customer service facilities within the mall . To assist in the management of in-mall events and activitiesRequirements:. Relevant working experience in hotel, tourism or other hospitality or customer service industry. Certificate holder in hospitality management or equivalent. Proactive, self-motivated and willing to take on new challenges. Customer-oriented with strong customer service mindset. Strong communications and interpersonal skills. Willing to work on shift under a demanding working environment. Fluency in written and spoken English, Cantonese and Putonghua. Conversant in additional languages such as Japanese, French or other languages will be a definite advantage. Knowledge in computer applicationsOur Offer:. Starting salary at $10,300 . 9 working hours per day, six days per week. Medical and life insurance. 10 days paid annual leave and statutory holidays. Retention Bonus on completion of each year of service. Professional pre-employment and on-the-job trainingInterested parties please send the application with full resume to Human Resources Manager, 1/F., Houtex Industrial Building, 16 Hung To Road, Kwun Tong, Kowloon or email to rositachan@msshk.com or fax to 2752-8088.Personal data collected for recruitment purposes only