Customer Services Supervisor - Hong Kong

Position Posted Customer Services Supervisor20 Sep 08Payroll Administrator20 Sep 08­Ý¾ÅU«È°Ý¨÷½Õ¬d­û19 Sep 08Technical Supervisor19 Sep 08Temporary Customer Service Assistant (until 31/12/08) 02 Sep 08Customer Services Supervisor02 Sep 08Technician29 Aug 08Customer Service Officer29 Aug 08 Company DescriptionBPI Communications Service Limited is the authorized provider of customer service for Sony Ericsson mobiles phones in Hong Kong and Macau. Providing value added service and one stop solution for corporations and consumers, our professional and high quality services have earned us a reputation as one of the leaders in the telecommunication market. Our customer service centers & call center are inviting enthusiastic and qualified candidates to apply for the following positions:

Customer Services Supervisor Responsibilities:

To ensure all complaint are handled in accordance with the set policies and procedures.
To ensure staff discipline and motivate communications in the department.
Coordinate for administrative works, including preparation of staff duty roster, leave application arrangement & attendance checking.
Prepare the weekly and monthly reports to management.
To carry out any ad hoc duties/projects as assigned by superiors.
Requirements:

Form 7 or above
4 years solid customer services experience in repair centrewith 2 years in supervisory level.
Proficiency in Microsoft Word, Excel, PowerPoint and Chinese word processing.
Good command of written and spoken English and Chinese
Immediate Available is an advantage.
We offer a competitive remuneration and career prospects to the right candidate. Interest parties please apply with resume showing availability, current and expected salaries to:

Human Resources DepartmentBeverley Pacific International Limited18/F., Phase II Metro Centre,21 Lam Hing Street,Kowloon Bay, Kowloon.Email: recruit@bpi.com.hkWebsite: www.bpi.com.hk** All personal information collected will be handled strictly confidential and used for recruitment related purposes only. **