Reservations Agent - Hong Kong

Position Posted Reservations Agent19 Aug 08Call Centre Agent19 Aug 08Assistant Chief Engineer15 Aug 08F & B Operation Manager15 Aug 08Duty Engineer09 Aug 08Duty Engineer29 Jul 08Account Receivable Supervisor/Officer28 Jul 08 Company DescriptionAsia Standard Hotel Group Ltd owns and operates deluxe hotel under the "Empire branding". Asia Standard Hotel Group owns three hotels in Hong Kong and one hotel in Vancouver Canada, which are conveniently located in shopping districts and close to business convention centers. In addition to hotel operation, the Group also operates travel agency and franchised restaurants business both in Hong Kong and PRC.

Reservations Agent Job Responsibilities:

- To handle daily incoming rooms reservation and hotel enquiries

- To follow through room reservation confirmation promptly

- Follow reservations entry and maintain the intergrity of hotel data

- Ensure all calls are turned into room sales to maximize the hotel revenue and room

occupancy

- Perform operation support to Call Center

Requirements :

- Form 5 or above with at least one year room reservations or Front Desk related

experience

- Pleasant, patient & good telephone manner

- Good customer handling skill

- Good command of spoken Cantonese, English & Mandarian

- Knowledge in Fidelio Opera system is an advantage

- Proficiency in Microsoft Office (Word, Excel & Powerpoint)

- Shift duty is required - Immediate available is preferred

We offer attractive salary and benefits for the right candidate. Please send your resume and salary expectation to:

Human Resourcdes Manager

The Empire Hotel

62, Kimberley Road,

Tsim Sha Tsui

Kowloon

or email to : sukicheung@asiastandard.comor by fax to :2685 3891

Candidates who have not been invited for an interview within six weeks may consider their applications unsuccessful.

All data collected will only be used for recruitment purpose.