Officer, Visitor Services Responsibilities:
Maintain smooth operation of Visitor Information & Services Centers located at the Airport, Lo Wu or other in-town locations
Handle enquiries and complaints, disseminate updated information, as well as proactively recommend tourist-related products and services to the visitors
Manage event information desk, assist in visitor services enhancement program and other ad hoc project
Carry out administration duties at back office
Requirements:
University graduate with 2 years' working experience in customer services industry or holder of Higher Diploma in Travel/Tourism Management studies with 4 years' working experience, in which 2 years are in customer services industry
Excellent written and spoken English, Cantonese and Mandarin
Proficiency in other language, such as Japanese, French or German is an advantage
Good communication and interpersonal skills
Pleasant, mature, outgoing and eager to meet people
Willing to work overtime and on shift basis
The successful candidate will be engaged on contract terms for two years.
Interested parties please send resume with present and expected salary by email to: talent@hktb.com or by mail to "Manager, Human Resources, Hong Kong Tourism Board, 9th-11th Floors, Citicorp Centre, 18 Whitfield Road, North Point, Hong Kong" on or before 28 August 2008. Late applications will not be considered.
Personal data provided by job applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. Applicants may also contact the data protection officer for a copy of the Personal Information Collection Statement pertaining to recruitment, email address: dp-officer@hktb.com.
Only shortlisted applications will receive our response. All information received will be kept in strict confidence and only for employment-related purpose.
